Service-Level Agreement (SLA) - Software Selling Agreement

This Service-Level Agreement ("SLA") is entered into as of [Date], by and between Call IT Solution ("Service Provider") and DesktopBazar.com ("Seller").

1. Definitions

   a. "Service Provider" refers to Call IT Solution, the provider of software solutions.

   b. "Seller" refers to DesktopBazar.com, the distributor and reseller of Service Provider's software solutions.

   c. "Software Solutions" refer to the products offered by Service Provider for sale to customers through Seller.

2. Service Levels

   a. Availability: Service Provider shall use commercially reasonable efforts to ensure that the Software Solutions are available for use by customers at least 99.9% of the time during each calendar month, excluding scheduled maintenance windows and force majeure events.

   b. Support: Service Provider shall provide technical support to customers of Seller's Software Solutions during Service Provider's standard business hours (Monday through Friday, 9:00 AM to 5:00 PM [Timezone]) via phone at +9108999931110, email at support@callitsolution.com, or by booking an appointment on callitsolution.com. Response times for support inquiries shall not exceed [Number of Hours] during business hours and [Number of Hours] outside of business hours.

   c. Updates and Upgrades: Service Provider shall provide updates and upgrades to the Software Solutions as necessary to maintain functionality and security. Updates shall be provided within 7 days of release.

d. Customer Can Also Raise Their Compliant On His Destbord At support ticket And Desktop Bazar Will Help To Fix Their Software Realtered Problem.

3. Responsibilities of Service Provider

   a. Payment: Service Provider shall invoice Seller for the Software Solutions sold through Seller's platform in accordance with the terms outlined in this SLA.

   b. Reporting: Service Provider shall promptly report any issues or concerns regarding the performance of the Software Solutions to Seller.

   c. Communication: Service Provider shall maintain open communication channels with Seller and provide regular updates on support activities.

4. Responsibilities of Seller

   a. Sales: Seller shall market and sell the Software Solutions to customers through its platform.

   b. Customer Relations: Seller shall provide customers with the contact details for Service Provider's support services and ensure that customers are aware of the available support channels.

   c. Reporting: Seller shall promptly report any customer inquiries or issues related to the Software Solutions to Service Provider.

5. Compensation

   a. Fees: Seller shall pay Service Provider the agreed-upon fees for the Software Solutions sold through Seller's platform.

   b. Invoicing: Service Provider shall invoice Seller for the fees due under this SLA on a monthly basis.

6. Term and Termination

   a. Term: This SLA shall commence on the effective date and shall remain in effect for the term specified herein.

   b. Termination for Breach: Either party may terminate this SLA upon written notice if the other party materially breaches any provision of this SLA and fails to cure such breach within 7 days of receiving notice thereof.

7. Governing Law

   This SLA shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

IN WITNESS WHEREOF, the parties have executed this SLA as of the date first above written.